Terms of Service

Effective: 4 July 2026

1. Scope, parties, definitions

1.1 Provider

The provider of the Grant Gni service is:

“Grant Gni” is a brand and product of [COMPANY NAME] AS (the “Provider”, “we”, “us”).

1.2 Customer

The contractual partner is the natural or legal person who registers for or subscribes to the service (the “Customer”, “you”). You confirm that you have legal capacity and are authorised to enter into this agreement on your own behalf or on behalf of the organisation you represent.

1.3 Application

These Terms govern use of the Grant Gni website and service. Your differing terms do not apply unless we agree to them in writing.

1.4 Definitions

• Service: the Grant Gni platform and tools (including any Microsoft Word add-in, web interface, and APIs) that help you research, draft and review funding applications.
• AI Output: content produced by the Service’s AI features.
• Customer Content: all data you or your users upload, enter, or generate through the Service.
• Plan: the subscription tier you choose, as published on our pricing page.
• Usage allowance: the metered amount of AI usage included in your Plan.

2. Conclusion of contract

The presentation of the Service is not a binding offer. You make the offer by registering or by placing a binding order for a paid Plan, providing truthful information, and confirming these Terms and the Privacy Policy by active confirmation (ticking the box). The contract takes effect when we confirm your order or provision your access.

2.1 Consumers — right of withdrawal

If you are a consumer, you have a statutory right of withdrawal of 14 days under the Norwegian Right of Withdrawal Act (angrerettloven). For digital services, if you expressly ask us to begin performance during the withdrawal period and acknowledge that you thereby lose the right of withdrawal once the service is fully performed, the right lapses accordingly. Withdrawal information is provided during ordering.

2.2 Adults only

Use of the Service requires you to be of legal age.

3. The service and its tool character

3.1 We provide the Service on a subscription basis as software-as-a-service over the internet. The available functionality follows from your chosen Plan. We may develop, extend or reduce features, provided the main contractual purpose is not materially impaired.

3.2 Tool character; no advice. Grant Gni is a digital tool that supports you in researching, drafting, reviewing and managing funding applications. It is not your adviser and does not replace legal, tax, funding or application advice.

3.3 No guarantee of outcome. We owe the contractual provision of the Service. We do not owe the success of any funding application. Funding decisions rest solely with the relevant funders. We are not liable for whether your application is approved, whether it meets a funder’s formal or substantive requirements, or whether programme information, deadlines or formats remain current or unchanged.

3.4 Third-party programme data. Funding-programme information in the Service is aggregated with care from public and curated sources. Only the official publications of the respective funders are authoritative, and you must verify the conditions relevant to you before applying.

4. Plans, allowances, trials

4.1 Plans, seats, usage allowances and prices are those published on our pricing page at the time of your order.

4.2 AI features are metered. Each Plan includes a usage allowance for each billing period. Unless stated otherwise, unused allowance does not carry over.

4.3 Free trial. We may offer a free trial (currently 7 days) on selected Plans. Only one trial is permitted per person. The trial does not automatically convert into a paid subscription — you choose whether to subscribe afterwards. We may end trials in cases of suspected abuse (for example, multiple registrations).

4.4 Plan changes. An upgrade takes effect immediately; a downgrade or change of billing frequency takes effect at the end of the current billing period.

5. Prices, payment, invoices

5.1 The fee follows your chosen Plan and billing frequency, at the prices published at the time of order. Prices for business customers are stated excluding, and prices for consumers including, Norwegian value-added tax (merverdiavgift, MVA; standard rate currently 25%). VAT is applied according to the applicable rules for your country and status (including reverse-charge or VOEC arrangements where relevant).

5.2 Advance payment. Fees are payable in advance for each billing period. We activate paid features after payment has been successfully processed.

5.3 Payment. We accept the payment methods offered at the time of order (currently: invoice and/or [PAYMENT PROVIDER]). You authorise us to charge the payment method you register for amounts due, including for renewals and upgrades.

5.4 Invoices are provided electronically (PDF), to which you consent.

5.5 Price changes. We may adjust prices with effect from the start of a new billing period, announced by email at least 30 days in advance. In the event of an increase you may terminate with effect from the date the increase takes effect.

6. Term, renewal, termination

6.1 The contract starts on confirmation. The minimum term matches your billing frequency (one month for monthly, twelve months for annual).

6.2 The contract renews automatically for the same period unless terminated before the end of the current period.

6.3 Ordinary termination takes effect at the end of the current billing period. You keep access until then.

6.4 You may terminate via the in-product function (where provided) or by email to [CONTACT EMAIL]. We confirm terminations and the end date.

6.5 No refund on early termination. Terminating before the end of a paid period, or deleting your account, does not entitle you to a pro-rata refund of fees already paid, except where mandatory law provides otherwise.

6.6 Data export. Please export your content before the contract ends. After the contract ends we retain your content for 30 days in read-only form, after which it is deleted, subject to statutory retention duties.

7. Default and suspension

7.1 As fees are payable in advance, late payment gives rise to default in accordance with the Norwegian Late Payment Interest Act (forsinkelsesrenteloven); we may charge statutory late-payment interest and any statutory collection compensation.

7.2 If you are in material default, we may, after a reminder with a reasonable grace period, suspend your access in whole or in part. Suspension does not affect your payment obligation for the current period.

7.3 Termination for cause. We may terminate for cause without notice if you are materially in default and fail to pay after a reminder, materially breach section 8 and fail to cure after warning, use the Service abusively (for example to circumvent usage metering or create fake/duplicate accounts), become insolvent, or act unlawfully. On termination for cause, rights of use lapse immediately and no pro-rata refund is due.

8. Customer obligations

8.1 You must keep your credentials confidential, use available security features, tell us promptly of any unauthorised access, not share seats with third parties, and keep your account and payment details current.

8.2 You must not use the Service to post unlawful content or content that infringes third-party rights; introduce malicious code or unreasonably burden the Service; circumvent security or usage metering; upload third-party content without permission; use AI Output to deceive third parties or breach the law; reverse-engineer the Service (except where mandatory law allows); or build a competing service or extract data at scale.

8.3 You are responsible for all users you invite and for their compliance with these Terms.

8.4 You are responsible for maintaining your own backups of critical content.

8.5 You are solely responsible for your own compliance with all laws applicable to you, including data-protection law, the conditions of the funding programmes you apply to, and copyright/labour rules for documents you upload.

9. Rights of use, intellectual property, AI outputs

9.1 For the term of the contract we grant you a non-exclusive, non-transferable, non-sublicensable right to use the Service in accordance with these Terms. All rights in the Service (software, structures, trademarks, designs) remain with us or our licensors.

9.2 Customer Content. You retain all rights in your content. You grant us only the rights needed to provide the Service — in particular to store, process, display to your authorised users, and back up your content, and to process it via our AI subprocessors where you use AI features. Your content is not used to train the AI models of us or our subprocessors, which we secure contractually with our AI providers.

9.3 AI Output. As between us, AI Output is available to you for free use, except where mandatory third-party rights apply. You acknowledge that, in many jurisdictions, AI Output may not be independently protected by copyright, and that it may contain errors, “hallucinations”, biases or omissions. We give no warranty that AI Output is free of third-party rights.

9.4 Feedback you provide voluntarily may be used by us without restriction and without obligation to implement.

9.5 The “Grant Gni” name and brand assets may be used only with our prior written consent, except for factual references to our relationship in ordinary business communications.

10. AI features and your responsibility

10.1 The Service uses third-party generative AI models to identify programmes, draft text, answer eligibility questions and analyse documents. AI Output is a probabilistic result of machine learning and does not represent assured facts.

10.2 No guarantee of accuracy or outcome. We do not guarantee the accuracy, completeness, currency or fitness for a particular purpose of AI Output, nor that an application based on it will be approved or meet a funder’s requirements.

10.3 Your review duty. You are solely responsible for all content you use based on AI Output, and you must have a responsible human carefully review any AI Output before sharing it with funders, authorities, partners or other third parties — checking in particular factual accuracy, legal admissibility, completeness against funder requirements, and third-party rights.

10.4 EU AI Act. To the extent the AI Act applies, we comply with our obligations, including applicable transparency duties, and you undertake to comply with your obligations as a deployer, in particular labelling AI-generated content where required by law.

10.5 You must not use the AI features to generate misleading or fraudulent applications, to make automated decisions with legal effect on third parties without human oversight, or to produce unlawful content.

11. Availability and support

11.1 We provide the Service with reasonable commercial care but do not warrant any specific availability or response time. Temporary unavailability due to maintenance, technical disruption, third-party causes or force majeure is not a defect.

11.2 Planned maintenance is, where possible, scheduled at low-usage times; emergency maintenance may occur without notice.

11.3 We offer support by email at [CONTACT EMAIL] during normal business hours; guaranteed response times are not warranted.

12. Warranty

Statutory warranty rules apply. A defect exists where the Service materially lacks agreed properties for the contractual use; minor deviations and temporary or third-party-caused impairments are not defects. Please report defects promptly with reproduction steps. We may remedy a defect by cure or workaround; if cure fails, you may reduce the fee proportionally or, for a material uncured defect, terminate for cause. For consumers, mandatory statutory rights apply unchanged.

13. Limitation of liability

13.1 We are liable without limitation for intent and gross negligence, for personal injury (life, body, health), and where we have given a guarantee.

13.2 For ordinary negligence we are liable only for breach of essential obligations whose fulfilment is necessary for proper performance and on which you may typically rely, limited to the foreseeable damage typical of this type of contract.

13.3 To the extent liability is limited under 13.2, it is capped, per event and per contract year, at the net fees you paid in the preceding twelve months, and in any event at no more than [LIABILITY CAP, e.g. NOK 500,000 / EUR 50,000].

13.4 For data loss, our liability is limited to the typical recovery effort that would have arisen had you kept regular, risk-appropriate backups.

13.5 We are not liable for damages arising from a funding application not being approved or being rejected; missed funding deadlines; your use of AI Output without the required review; AI Output containing errors you could have detected through proper review; or programme data being incomplete or out of date.

13.6 We are not liable for your content. You indemnify us against third-party claims arising from unlawful Customer Content of you or your users, including reasonable defence costs.

13.7 Force majeure. Each party is released from its obligations for the duration of a force-majeure event to the extent it makes performance impossible or unreasonable (e.g. natural disasters, war, pandemics, governmental orders, large-scale outages, serious cyber-attacks on subprocessors).

Nothing in this section limits liability that cannot be limited under mandatory Norwegian law.

14. Data protection

14.1 How we process personal data is described in our Privacy Policy, which you acknowledge before the contract is concluded.

14.2 Roles. For your account and inventory data (name, email, billing data) we are the controller. For Customer Content (in particular personal data in documents you upload, and data of your users and third parties) you are the controller and we act as your processor.

14.3 Where we process personal data on your behalf, the Data Processing Agreement in Annex A forms part of this contract and is deemed concluded on contract conclusion.

14.4 You warrant that you have a valid legal basis to input any third-party personal data into the Service and that the data subjects have been duly informed.

14.5 We engage the subprocessors listed in Annex B. You grant general authorisation to engage these and future subprocessors, subject to Annex A. Where we add a subprocessor, we inform you in advance and you may object on legitimate data-protection grounds.

15. Confidentiality

Each party will keep the other’s confidential information confidential and use it only to perform the contract. This does not apply to information that is or becomes public without breach, was already lawfully known, is lawfully received from a third party, or must be disclosed by law or authority. The obligation applies during the term and for three years thereafter.

16. Changes to these terms

We may amend these Terms and the feature scope with future effect (e.g. for legal, technical, security or service reasons), provided the main obligations are not materially impaired. Changes are announced by email or in the Service at least 30 days before they take effect; if you do not object within that period, they are deemed accepted, and we will point this out in the announcement. If you object in time, the contract continues on the existing terms or, where continuation on the old terms is unreasonable for us, ends on the effective date of the change. For consumers, material changes require express consent where mandatory law so requires.

17. Final provisions

17.1 Governing law. Norwegian law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, the mandatory consumer-protection rules of their country of habitual residence remain unaffected.

17.2 Jurisdiction. The venue for disputes is the district court of our registered seat ([CITY] tingrett), to the extent permitted; mandatory venue rules for consumers remain unaffected.

17.3 Consumer dispute resolution. Consumers in Norway may bring complaints to the Norwegian Consumer Authority (Forbrukertilsynet) / Consumer Council (Forbrukerrådet). We are not obliged, and are not willing, to participate in dispute-resolution proceedings before a consumer arbitration board.

17.4 Assignment. You may assign rights under this contract only with our prior written consent. We may assign the contract in the context of a restructuring or sale of the business.

17.5 Export control. You must comply with applicable export-control and sanctions rules; the Service may not be made available to sanctioned persons or territories.

17.6 Written form. Amendments must be at least in writing (including email). 17.7 Severability: if a provision is or becomes invalid, the remaining provisions stay in force.

Annex A — Data Processing Agreement (Art. 28 GDPR)

A.1 Subject and duration. The subject of processing is the provision of the Grant Gni service including its AI features, for the term of the main contract.

A.2 Nature and purpose. Storage, structuring, querying, analysis, transmission to subprocessors (in particular AI providers for text/document analysis), display to authorised users, and backup.

A.3 Categories of data. Inventory data of users (name, email, role, language); communication and usage data; content in uploaded documents (which may include CVs, partner and employee data); and, where relevant to an application, financial/remuneration data (e.g. personnel-cost breakdowns).

A.4 Data subjects. Your employees and collaborators, and third parties named in Customer Content (e.g. CV holders, partner contacts, persons named in application documents).

A.5 Processor obligations. We process personal data only on your documented instructions; commit our staff to confidentiality; apply technical and organisational measures under Art. 32 GDPR; assist you with data-subject requests; report personal-data breaches without undue delay after becoming aware; assist with DPIAs and consultations; and, at your choice, delete or return the data after the contract ends.

A.6 Subprocessors. General authorisation under Art. 28(2) GDPR; current list in Annex B. We inform you in advance of new subprocessors and you may object on legitimate data-protection grounds.

A.7 International transfers. Where subprocessors process data outside the EEA (in particular the USA), we ensure appropriate safeguards — Standard Contractual Clauses and/or the EU–US Data Privacy Framework where the recipient is certified — supplemented by appropriate measures.

A.8 Technical & organisational measures. Confidentiality (access and use control, pseudonymisation), integrity (transmission and input control), availability and recoverability, resilience, procedures for regular review, and separation of customers’ data (multi-tenancy).

A.9 Audit. You may verify our compliance with reasonable prior notice, no more than once per year, including via certifications or audit reports.

A.10 Liability and termination. The main contract’s liability provisions apply. On contract end: deletion or return at your choice, with written confirmation.

Annex B — Subprocessors